Frequently asked questions
(FAQ)
How do I get started?
Step 1: Join BingoHome.com by clicking the Registration Page.
Step 2: Deposit funds into your account. To access the Cashier, simply
log into your account (see window on top left, or select the "My
Account" link on the left toolbar).
Step 3: After logging in, look for the game you like and get ready to
yell BINGO!!!
Why BingoHome.com™?
- BingoHome.com™ offers more jackpots than any online bingo site!!!
- Games start at $.25/card, with $1,000 "Cover All" games
every hour, 24 hours per day.
- Every game at BingoHome.com has one or more winners.
- BingoHome.com offers a chatroom where you can play and chat with other
players around the world.
- You can play up to 24 cards at once! Our optional auto-daub feature
will make sure that you don't miss your numbers!
Frequent running games means that you do not have to wait very long to
play. You can join in on the fun any time, day or night! In fact, a new
game starts every 2 minutes after a game ends, 24 hours a day, 365 days
a year. On average, there are about 120 games every day through a rotation
of about 20 different Bingo game variations.
Most importantly, BingoHome.com offers 24 hour payouts for their winners!
How do I collect my winnings?
Jackpot prizes are deposited directly into a Player's Account everytime
a player wins our game. For games where there is more than one winner
(multiple simulataneous winners) the jackpots are shared evenly amongst
all the winners of a game.
NOTE: Under no circumstances will the BingoHome.com Corporation issue payment
from a winner's account to an address other that which corresponds to
the address in the player's registration information.
Withdrawals are reviewed within 24 to 48 hours upon receipt. Keep in
mind that our accounting department processes requests from Monday
through Friday between the hours of 9am and 5pm EST. Please note that
deposits will have to be rolled over once in order to qualify for a
payout. If the withdrawal request is made before compliance, a 5% fee
will be deducted. You will also need to fill out and fax back the credit card authorization form before payouts can be processed. The form can be found here.
What are the rules?
- Fairness Statement
We believe that the BingoHome.com Game system has been designed to be
100% fair to all players. We work with our developers to continue to
reinforce the products reliability based on technical issues that have
arisen due to the various factors associated with Internet Bingo. Unlike
a Bingo hall where a Player can YELL Bingo and halt the Game immediately,
Internet Bingo is played across the globe in many different time zones
through a large network of interconnected routers and satellite connections.
Although there are times when the Internet runs smoothly and network
traffic arrives to it's destination on time, there are a number of factors
that can prevent data from arriving.
- Dropped connections -This can be when a players dialup
connection to their ISP times out because they were on too long,
or because someone picks up a second phone while connected via dialup
or other situations that will terminate their connection to their
ISP. Sometimes, ISP's have network problems that inhibit or prevent
network traffic from reaching their destinations.
- System Hang-ups - Occurs when the program encounters a
situation that prevents it from working or is terminated abnormally
by the operating system. This can happen with any software program.
We have analyzed this for BingoHome.com and have determined that
this happens about 0.001% (or 1 in every thousand) of all the games
played.
- Internet Routing Issues - Sometimes there is network congestion
on the Internet that prevents or inhibits network traffic from arriving
at its destination. You may have experienced this while surfing
the net on your browser after you click on an active link and nothing
happens. Sometimes pressing reload will clear this problem.
- Socket Errors- Socket errors occur when situation (1) or
(3) occur and indicates a poor or non-functioning Internet connection.
- In each case we have taken "the customer is always right"
attitude and credited back player winnings or game credits. At the same
time we have asked our developers to produce work-arounds to these issues
and to deliver a Bingo game to our players that will guarantee that
the money they spend is well invested. We want to ensure that when a
player purchases a game card they have every chance of winning and that
the outcome of the game is NOT affected by the:
- Instability of the internet
- Speed of one players internet connection over the other player
or
- Physical location on the globe.
- Game System Protocol
- The Game Server Starts a New game by selecting the Game pattern
for the next game.
- The Game server enables player card purchasing.
- The Players manually select their game cards from a deck of 30,000
unique bingo cards.
- Players purchase their desired cards. The purchase requests are
sent to the game server.
- The game server receives the purchase requests from the players
and enters their selected cards into the game. The server sends
an acknowledgement back to the player telling the player that their
cards have been purchased, and entered into the game.
- 25 Seconds before game start time the game server suspends further
card purchasing.
- The game server waits an additional 15 seconds to make sure that
all purchase requests have been completed and properly entered into
the system.
- The game server then generates 75 numbers between 1 and 75 using
the systems random number generator.
- The game server then systematically applies the random calls to
each of the player purchased bingo cards and cross checks each card
with the winning pattern. With this procedure the game server has
now determined the number of winning bingo cards in the deck of
player purchased cards and at which call the cards have won.
- The game server then broadcasts all of the calls to the players
game clients (both Java & windows version).
- The player's game client software receives this information and
begins calling the numbers.
- Calls are presented to the user every ten seconds.
- Players can then play and chat with other players knowing that
in the event of any system, or telecommunications interruption their
cards have been fairly entered into the game and that in each case
the true game winner (or winners) will be awarded the prize.
The outline provided here shows that our game system is fair and completely
random. Players are presented with random cards which they can select
at random. The 75 calls for the game are generated randomly AFTER the
card sales have closed. The only factor that enters into determining a
winner is the cards that players select on their own. There are no external
or internal factors that assist or deter people from winning - it is purely
a combination of card selection strategy and luck. Players are always
credited with wins regardless of program or network problems during a
game in progress.
- Admission reserved
Bingo
Home reserves the right to disable any accounts that are suspicious of
running a software that in any way changes the odds. When a customer
has successfully created an account she/he agrees with all the terms of
the site, including that management can close any account without
notice.
Who can participate?
- To participate in a Game a Player must be 18 years of age or older,
must read and consent to all of the Participating Rules and must have
authorization to use a valid credit card acceptable to BingoHome.com™.
- Participation will require that Players register with BingoHome.com™
by correctly completing the registration details and offering a full
name, address, city, zip code or postal code, state or province, country,
e-mail address (if any) and telephone number. For any subsequent participation,
a Player must login with their Player ID (provided by BingoHome.com™)
and the Player password.
- Games will be offered at approximately 2 (two) minutes after completion
of a previous game. BingoHome.com™ has exclusive authority to modify
the Game schedule without prior notice.
- Any Player who wins a Prize may be transmitted a reference number
which will identify a specific win. The Player is responsible for the
preserving of any reference numbers provided.
- In the event that there is a discrepancy between the Game Variation
as it is recorded in BingoHome.com's database, and that recorded by the
Player, the Calls recorded in the BingoHome.com™ game server shall
be considered valid.
- A Purchase will be void if for any reason payment is not received
by BingoHome.com™ or if there is an applicable charge-back at a
later date. BingoHome.com™ reserves the right to limit any Player's
participation in a Game, particularly in the event that a Purchase is
rendered void.
- Prizes will be deposited into the Player's Account.
- The balance of a Winners Account will be mailed upon a request by
the Player, to the mailing address provided at registration.
- Employees of the BingoHome.com Corporation are prohibited from participating
in a Game.
- Players can request a Payout only under the following conditions:
- Players can request a payout from their winnings only. The amounts
cannot exceed their Player Account cash balance which must be in good
standing. The BingoHome.com Corporation reserves the right to withhold
any such payments until all financial transactions have been settled
and cleared.
- Players can request a payout if they wish to close their Players
account. Any unpaid or outstanding charges will be subtracted from
their account balance in the event of charge backs.
- Players CANNOT request a payout from deposits made to their account
unless they wish to cash out and close their Player Account. Requesting
payouts from their account balance derived from deposits and not wins
will be deemed a cash advance from the BingoHome.com Corporation and
a misuse of our online purchasing system. In such cases, The BingoHome.com
Corporation may levy a surcharge to offset transaction and administrative
costs.
- In ALL cases, the BingoHome.com Corporation reserves the right to
withhold any such payments until all financial transactions have been
settled and cleared.
Free Money Rules
Please do not attempt to defraud us in any way including setting up multiple
accounts, if you do so all monies in those accounts will be forfeited, including
winnings. Only one account per household is permitted.
If your winnings are based on free money, you need to know how this works:
If you have winnings on free money that you wish to withdraw, you need to
be an active player for 30 days, and play at least $10 per day.
The maximum that can be won from a free money account is $100. Minimum to
be withdrawn is $50.
Chat bonuses and any other promos will not be applied to persons who have
never deposited.
Also you will need to have wagered over 10 times the free money.
One last thing is that the free money is not available for withdrawal, so
you cannot request the portion that corresponds to the free money. Only
the winnings on the bonus money are available for withdrawal.
Players who have not made a deposit are not eligible for chat bonuses and
money transfers from other players.
Bonus Rules
Bonus money is not available for withdrawal, so you cannot request the
portion that corresponds to the bonus money. Only the winnings on the
bonus money are available for withdrawal.
Bonus money is only available to play the bingo games. All others games
can only be played with money from deposits or winnings.
Players must wager 10 time their deposit amount (on first deposit –
bonus 150%) and 4 times their deposit amount (for any subsequent deposits
– bonus 20%) or spend 95% of their deposit when trying to meet wagering
requirements; this is valid for cash out purposes; players who cash out
any winnings prior to having met wagering requirements will have their
bonus cancelled. Your Bonus balance may not be cashed out but can be used
to play our Bingo game only any winnings resulting from using your bonus
will become available in your cash balance and can then be cashed out.
Please note that your cash balance will always be used first and can be
used to play any of our games your our system will always play the banking
balance before it starts playing our bonus balance; your banking balance
is the balance you are able to cash out.
Any withdrawal requests made before the bonus rules have been satisfied
will result in a reduction of the payout by the amount of the bonus. For
example, if $100 is deposited, and the current promotion is 30% bonus,
a $30 bonus is put in the account. A payout request for $70 that is submitted
before the bonus rules are satisfied will result in a reduction of the
payout by $30.
A deposit must be made at least once every 14 days to be active, for
bonus and promotions.
Legality
BingoHome.com games are played over the Internet which reaches virtually
every country in the world. Some of these jurisdictions have not addressed
the legality of Internet gaming, while some have specifically made Internet
gaming illegal. In practical terms, it is impossible for BingoHome.com to
determine the state of the law in every country, state, and province around
the world on an ongoing basis. Therefore, by clicking the "I agree" button,
you are acknowledging that you have determined what the laws are in your
jurisdiction and that it is legal for you to place a bet via the Internet,
and for BingoHome.com to receive your bet via the Internet. Should there
be any discrepancy in the legality of any transactions between yourself
and BingoHome.com, or any of its affiliates, the matter shall be determined
by a court of competent jurisdiction in the
UK, which is where BingoHome.com (Standard Gaming Solutions Ltd) is incorporated
and where it conducts business. Any matter to be adjudicated shall be determined
utilizing the laws of BingoHome.com.
All contractual issues between yourself and BingoHome.com, or any of its
affiliates, that are disputed, shall be resolved by a court of competent
jurisdiction in the
UK. All contracts shall be interpreted in accordance with the laws of the UK.
Ownership and credit card charges
- Your credit card will be billed as WWW.BingoHome.com .
- All transactions are in USD
- Your credit card will be billed immediately after purchase
- We recommend the cardholder to print out all transaction data, the
rules of the game, the cancellation regulations, and the payment methods
in order to avoid misconceptions and discussions at a later time and
keep them at an easily accessible place
- All orders will be effected immediately
- If you are totally dissatisfied with the service you have received,
we will consider your case and refund your purchase so long as your
reason is valid. To apply for a refund e-mail us on info@BingoHome.com
- After purchase you are able to play immediately
- For transaction security we use SSL encryption
CHATROOM RULES AND ETIQUETTE
Out of consideration for our CMs and all our players, BingoHome.com
asks that all its players abide by the following rules:
Our CM's are awesome, but they are not supernatural. A busy
chat room takes lots of concentration to manage. If your CM does not answer
your question straight away be assured they will get back to you, or simply
ask again, please be patient.
Please have respect for your CM's authority. Our CM's love
their jobs here at BingoHome.com, but like with any position it can be
quite stressful at times, so please don't try to make their jobs more
difficult.
The CM's have the last say in who recieves FTB's please
do not argue with them, they do not have favourites please understand
they are doing their job.
Our CMs type in capital letters to differentiate themselves
from players they will also always show in RED. To help them, please do
not use CAPS. This can be very confusing for players.
Please do not use bad language in the chat room, in jest
or in a more serious manner, neither will be tolerated.
If you have a problem that does not directly involve the
CM or the players, please keep it out of the chat room, players are there
to have fun, not to be put under duress, there are several ways in which
you can have your problems addressed on a one to one basis, by sending
a trouble ticket or contacting online help, please be patient in waiting
for your replys, remember you are not the only player here, but you are
of equal importance, and your problem will be attended to as soon as possible.
|
